Why we're Proud of our 15,000+ Positive Feedback Record on Ebay

A couple of weeks ago we hit 15,000 positive feedbacks on Ebay.co.uk.

It's a strange thing that Ebay sometimes gets a bad press yet it is the biggest online marketplace in the world. So why do we sell on Ebay when we have our own online shop?

We have sold (and bought) on Ebay since we opened our first shop in Wendover (2004) and have seen lots of changes. It has shifted from being a bit of an online boot sale with lots of second hand items to a quality marketplace with many High Street retailers now having their own Ebay shops (Argos, Tesco, Debenhams, Next) in their own name, with the emphasis shifting from auctions to 'buy it now'. We have also noticed that many new items sell for full recommended retail price, suggesting that customers trust Ebay even when they could buy for the same price elsewhere and don't necessarily associate Ebay with 'bargain basement' these days.

Some of our designers don't allow their designs to be sold on Ebay for a variety of reasons, usually because they believe being seen on Ebay will devalue their brand. Ebay attracts massive amounts of traffic and therefore exposure for a small brand and, since many of the brands we sell in our Ebay shop sell for full RRP, we're not sure we would agree with the devaluing argument any more. However we of course respect our brands' wishes and do not sell there if they don't want us to - hence you'll find some brands on our website that are not in our Ebay shop.

On Ebay we also have Top Rated Seller status as well as a 100% positive feedback record as I write this (tempting fate or what!) and we are very proud of both - particularly as feedback is being given by customers who are not obliged to do so.

Ebay sometimes makes mistakes but we are great fans of a company which has been very good to us. And of course we have been known to pick up the odd bargain ourselves there now and again!

Do you sell or buy on Ebay, and have your views on it changed?